Last Updated: April 10, 2024
ZOOKEY TECHNOLOGY INC. (“we”, “us” or “our”) is a leading blockchain software development company, with a strong focus on leveraging on decentralised technologies to provide secure and trusted digital asset management services to individuals like yourself (“you” or “your”). We host a top-level domain website, https://zookey.io, that serves information regarding ZooKey and our offerings, as well as sub-domains for our product offerings (“Sites”), which include text, images, audio, code and other materials or third party information.
Due to the rise of scammers finding ways to dupe unsuspecting victims of their digital assets, please verify the SSL certificate each time you visit our domain website. These Terms of Service (as defined below) will only apply to the domain website https://zookey.io with the valid SSL certificate issued by Encryption Everywhere DV TLS CA. Please ensure the authenticity of the SSL certificate before downloading from, clicking on or otherwise interacting with the website that you are visiting. For the avoidance of doubt, we have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party web sites or services. We shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.
These Terms of Service (“Terms” or “Terms of Service”) contain the terms and conditions that govern your access to and use of the Site and Services (as defined below) provided by us and is an agreement between us and you or the entity you represent. Please read these Terms of Service carefully before using the Site or Services. By using the Site, or clicking a button or checkbox to accept or agree to these Terms of Service where that option is made available or, completing an order form for Services, or, if earlier, using or otherwise accessing the Services (the “Effective Date”), you (1) accept and agree to these Terms of Service and any additional terms, rules and conditions of participation issued by us from time to time and (2) consent to the collection, use, disclosure and other handling of information as described in our Privacy Policy. If you do not agree to these Terms of Service, then you may not access or use the Services.
We hereby reminds you that you must carefully read the full content of these Terms of Service and other documents mentioned in these Terms of Service before using our mobile application “ZooKey” available on various mobile platforms including but not limited to the Google Play Store and the Apple App Store (“ZooKey” or “App”). In particular, you must carefully read the section of “Disclaimer and Limitation of Liability”. You must make sure that you fully understand the entire Terms of Service and evaluate the risks of using ZooKey on your own.
ZooKey is a mobile application and web-based software that is accessible locally on your mobile device or other internet connected device and provides the User the ability to view digital asset balances and manage, transfer, and swap digital assets, and to interact with certain third-party blockchain protocols or service providers (the “Supported Protocols”). The interaction with Supported Protocols is enabled by smart contracts developed by ZOOKEY and published at Gitlab which have been deployed by ZOOKEY and accessible directly from ZooKey. A list of Supported Protocols that may be accessed from ZooKey is available on the ZooKey App and the Website and may be updated from time to time.
We cannot provide any assurance that any particular blockchain protocol or service will remain a Supported Protocol for any length of time and we reserve the right to remove any blockchain protocol or service as a Supported Protocol at any time and for any reason or for no reason in our sole discretion.
For more information regarding the operation of ZooKey, please see https://zookey.io.
The User will be required to either create a new wallet or import an existing wallet in order to use the ZooKey Services. When you create a new wallet through the ZooKey App, the wallet details will be stored on the device used to create the wallet. Once you have created a wallet, you will be provided with instructions to back up your wallet using private key or keystore or a seed phrase consisting of twelve (12) random words that should be written down on paper and safeguarded such that only you have access to the seed phrase. This private key, keystore, seed phrase will allow you to restore your wallet in the event you lose your device or forget your password.
The User may also import an existing wallet for use with ZooKey by following the instructions provided in the ZooKey App or on the Website. Once a wallet has been successfully imported, ZooKey will display the data associated with that wallet to the User and allow you to use the ZooKey Services.
The User may also be prompted to set and confirm a six-digit PIN that will be required in order to access ZooKey.
It is your responsibility to maintain your seed phrase, private key, keystore and six-digit PIN, and to prevent others from obtaining them. If you lose your seed phrase, private key, keystore, ZOOKEY will not be able to restore access to your wallet and any assets affiliated with that wallet may be permanently lost. If anyone other than you obtain access to your device, a six-digit PIN, and/or seed phrase/private key/keystore, and transfers any assets out of your wallet, ZOOKEY will not be able to reverse the transfer and the assets may be permanently lost.
The ZooKey Smart Contracts are publicly available software deployed by ZOOKEY on one or more blockchain networks and directly accessible through such blockchain networks’ nodes, or indirectly through ZooKey. Because the ZooKey Smart Contracts are deployed on one or more public blockchains, they may also be accessible through other smart contract decentralized applications (“dApps”) now or in the future. ZooKey provides a means of interacting with multiple blockchains and the ZooKey Smart Contracts that is convenient and user-friendly. ZooKey allows the User to read and display data associated with blockchain addresses on multiple blockchain networks for which that user controls the associated private key and to interact with the ZooKey Smart Contracts by generating standardized transaction messages in order to engage in swap transactions using the Supported Protocols and/or to supply digital assets in Supported Protocols. With the necessary technical expertise, it is possible to generate transaction messages to interact with ZooKey Smart Contracts directly without use of ZooKey in order to engage in swap transactions using the Supported Protocols or to supply digital assets in Supported Protocols to earn interest.
ZOOKEY may charge a transaction fee for each transaction executed through ZooKey. These fees will be determined by ZOOKEY, in its sole discretion, and will be payable in either the source digital asset or the destination digital asset at the discretion of ZOOKEY. ZOOKEY will publish a fee schedule accessible on the ZooKey App.
Identity: means the blockchain identity generated from a pair of your Public Key and Private Key.
Create or import wallet: means your use of ZooKey to create or import wallet after your acceptance of these Terms of Service.
Wallet Password: means the password determined by you when you create the wallet. The Wallet Password will be used to encrypt and protect your Private Key. ZooKey, as a decentralised application, will not store your Wallet Password on our servers, nor will your Wallet Password be stored in your own mobile devices. If you lose or forget your Wallet Password, you will have to reset the Wallet Password with your Private Key or Mnemonic Words.
Alert: means the messages displayed on ZooKey’s operation interface which provides suggestions for you on subsequent operations.
Developer Users: means users who use services provided to Developers, such as ZooKey Open Source Code and Developer mode etc., in accordance with our notices and relevant Open Source License.
Private Key: consists of 256 random bits. Private Key is the core for you to hold and use the tokens.
Public Key: is derived from the Private Key based on cryptography and is used to generate wallet addresses. A wallet address is a public address for receipt of Tokens.
Mnemonic Words: consists of 12 (or 15/18/21/24) words which are randomly generated, and it is based on BIP39, the industry standard of blockchain. It is a human readable format of words to back up your Private Key for recovery.
Keystore: means Private Key or Mnemonic Words in the format of a file which is encrypted and protected by your Wallet Password. Keystore is stored only in your mobile device and will not be synchronised to our servers.
Tokens: means the tokens which are supported by ZooKey currently, including but not limited to BTC, ETH and so on.
Personal Information: means information recorded in electronic or any other form which may identify a natural person when used alone or in combination with other information, including but not limited to personal biological identification information, e-mail address, wallet address, mobile device information, operation record, transaction record, but excluding Wallet Password, Private Key, Mnemonic Words and Keystore.
Smart Contract: means the type of Smart Contract operating on Ethereum blockchain and spreading, verifying and executing contracts via information methods, including but not limited to the Tokenlon Smart Contract.
WETH: means the tokenisation of ETH. Because ETH does not satisfy its ERC20 standard, ETH is packaged via the means of tokenisation to be used for direct transactions with other Tokens. The exchange rate between Tokens supported by ZooKey and WETH is decided by the third-party-developed Smart Contracts.
ETH: means Ether, the cryptographic token associated with the Ethereum blockchain, which for the avoidance of doubt does not include “Ethereum Classic”.
ZooKey Open Source Code (“ZooKey OSC”): means the partial software code of ZooKey that we have publicised and made open-source. Developer users may use (include further development) such open source software code in accordance with relevant Open Source License and our notices.
Open Source License: means the third-party-developed open source license that shall be abided by Developer Users when using ZooKey OSC.
Third-Party Service: means the products and services provided by the third parties such as third-party-developed DApp, third-party-developed Smart Contract, third-party-developed Open Source License, third-party-developed crypto currency hardware wallet, third-party-developed webpage, and third-party-developed exchange etc.
2.1 We may change or discontinue any or all of the Offerings or change or remove functionality of any or all of the Offerings from time to time. We will use commercially reasonable efforts to communicate to you any discontinuation of an Offering through the Site or public communication channels. If you are on a Paid Plan, we will use commercially reasonable efforts to communicate to you any discontinuation of the Offering at least 30 days in advance of such discontinuation, and we will use commercially reasonable efforts to continue supporting the Offering for up to three months after the discontinuation, except if doing so (a) would pose an information security or intellectual property issue, (b) is economically or technically burdensome, or (c) would create undue risk of us violating the law.
2.2 To this Agreement. We reserve the right, at our sole discretion, to modify or replace any part of this Agreement or any Policies at any time. It is your responsibility to check this Agreement periodically for changes, but we will also use commercially reasonable efforts to communicate any material changes to this Agreement through the Site, email (if you have an account), or public channels. You agree that your continued use of or access to the Offerings following the posting of any changes to this Agreement constitutes acceptance of those changes, whether or not you were checking for changes or actually read the changes.
3.1 You shall bear sole responsibility to take care of your mobile devices, back up the ZooKey App, and back up the Wallet Password, Mnemonic Words, Private Key and Keystore. In the event that: your mobile device is lost, your ZooKey App or your wallet is deleted and not backed up, your wallet is stolen or you forget your Wallet Password, Private Key, Mnemonic Words or Keystore, we will not be able to recover the wallet or recover Wallet Password, Private Key, Mnemonic Words or Keystore. We may not be able to cancel transactions for your mishandling (such as typing in wrong addresses for transactions, wrong amounts to be exchanged) and we shall not be responsible in any way in respect of the same.
3.2 When you use the function of Payment without Password of ZooKey, please properly back up the Wallet Password. After multiple failed attempts to verify your Touch ID or Face ID, you will need to input your Wallet Password. If you forget Wallet Password, you need to import Mnemonic Words/Private Key and set a new Wallet Password. We do not store your biological information such as your Touch ID or Face ID information, and we shall not be responsible in any way in respect of the same.
3.3 ZooKey does not support all existing tokens. Do not use ZooKey to handle any non-supported tokens.
3.4 The DApps integrated into ZooKey include those developed independently by us and those developed by third parties. ZooKey only provides blockchain search and browser functions for those third-party-developed DApps, and thus ZooKey does not offer any guarantee for functions or service qualities of those third-party-developed DApps. You shall, at your sole discretion, decide whether there would be any risks to accept the services provided by or to conduct transactions on the third-party-developed DApps.
3.5 The DEX functions of ZooKey enables you to exchange digital Tokens via Smart Contracts (instead of ZooKey) using distributed ledger technologies. As to services offered by the third-party-developed Smart Contracts, ZooKey acts solely as a tool for you to interface with the third-party-developed Smart Contracts, and thus does not provide any guarantee for functions or service qualities of those Smart Contracts. Before accepting services of or conducting transactions on such third-party-developed Smart Contracts, you shall, at your sole discretion, decide the risks of services or transactions provided by such Smart Contracts. Prior to commencing relevant transactions, we strongly recommend that you to read the terms of use and/or disclaimer of the relevant Smart Contracts updated from time to time ). We reserve the right to terminate or suspend access to these third-party services immediately, without prior notice or liability, for any reason whatsoever.
3.6 If you access any websites and any third-party-developed DApps not integrated on ZooKey by entering URL under the developer mode, you acknowledge and agree that you understand the security risks of the websites and the third-party-developed DApps linked by such URL, and assume all risks and consequences independently.
4.1 You understand and acknowledge that the blockchain technology is a field of innovation where the laws and regulations are not fully established. You may be faced with material risks including instability of technology or failure for fiat-token exchange. You also understand that Tokens have much higher volatility comparing to other financial assets. You shall hold or dispose of the Tokens in a reasonable way and correspond to your financial status and risk preferences. You also acknowledge that the market information is captured from exchanges by ZooKey and may not represent the latest or the best quotation of each Token.
4.2 If you or your counterparty fails to comply with these Terms of Service or fails to follow the instructions, tips or rules on the website or on the page of the transaction or payment, we do not guarantee successful transfer of the Tokens and we shall not be held liable for any of the consequences of such failure. If you or your counterparty has already received the payment in ZooKey wallet or third-party-developed wallet, you understand that transactions on blockchain are irreversible and irrevocable. You and your counterparty shall assume the liabilities and consequences of your transactions.
4.3 You understand and acknowledge that DEX transactions are commenced, conducted and concluded on third-party-developed Smart Contracts. ZooKey is only an interface tool for you to interact with the third-party-developed Smart Contracts and displays relevant results of such completed transactions.
4.4 When you use Third-Party Service through ZooKey, we strongly suggest you read the terms of service, privacy policy, and other relevant documents and information of such Third-Party Service carefully, get familiar with the counterparty and the product information and evaluate the risks before you make transactions on such third parties. You understand that such transactions and corresponding contractual relationship are between you and your counterparty, instead of us. We shall not be held liable for any risks, responsibilities, losses or expenses occurred due to such transactions.
4.5 When you transfer your tokens directly to another wallet address, it is your sole responsibility to make sure that your counterparty is a person with full capacity for civil acts and decide whether you shall transact with him/her.
4.6 You shall check the official blockchain system or other blockchain tools when you receive an Alert such as “transaction failed” or “mining overtime” in order to avoid repetitive transfer. If you fail to follow this instruction, you shall bear the losses and expenses that occurred due to such repetitive transfer.
4.7 You understand that after you create or import wallet on ZooKey, your Keystore, Private Key and Mnemonic Words are only stored on your mobile device and will not be stored in ZooKey or on our servers. You may change another mobile device to use ZooKey after you follow the instructions on ZooKey to back up your wallet. If you lose your mobile device before you could write down or backup your Wallet Password, Private Key, Mnemonic Words or Keystore, you may lose your Tokens and we will not be able to recover them. If your Wallet Password, Private Key, Mnemonic Words or Keystore is disclosed or the device which stores or holds your Wallet Password, Private Key, Mnemonic Words or Keystore is hacked or attacked, you may lose your Tokens and we will not be able to recover them. Any and all losses arising in connection with the foregoing shall be borne solely by you.
4.8 We suggest you backup your Wallet Password, Private Key, Mnemonic Words and Keystore when you create or import wallet by writing them down on papers or backup them in password management apps. Please do not use electronic methods such as screenshots, e-mails, note-taking apps in cell phones, text messages, WeChat or QQ to backup any of the foregoing information.
4.9 When you choose and purchase crypto currency hardware wallet, we suggest that you should:
- 4.9.1 confirm whether your purchased crypto currency hardware wallet matches the ZooKey version; and
- 4.9.2 choose and purchase a brand-new crypto currency hardware wallet from official channels.
4.10 When using the function of Payment without Password of ZooKey, we remind you to use such function carefully and before using the same function, we suggest that you should:
- 4.10.1 understand carefully the security level of biological identification function of your mobile device;
- 4.10.2 not turn on such function in a public phone;
- 4.10.3 not turn on such function in case of a relatively large amount of crypto currency.
4.11 In order to avoid potential security risks, we suggest you use ZooKey in a secured network environment. Please do not use a jailbreak or rooted mobile device.
4.12 Please be alert to frauds when you use ZooKey. If you find any suspicious activity, we encourage you to inform us immediately.
5 Disclaimers and Limitation of Liability
5.1 We only undertake obligations expressly set forth in these Terms of Service.
5.2 YOU ACKNOWLEDGE AND ACCEPT THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZOOKEY IS PROVIDED ON AN “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS” BASIS. We shall not be held liable for malfunction of ZooKey which results from any of the following reasons:
- 5.2.1 system maintenance or upgrading of ZooKey;
- 5.2.2 force majeure, such as typhoons, earthquakes, floods, lightning or terrorist attack etc.;
- 5.2.3 malfunction of your mobile device hardware and software, and failure of telecommunication lines and power supply lines;
- 5.2.4 your improper, unauthorised or unrecognised use of the Services;
- 5.2.5 computer viruses, trojan horse, malicious program attacks, network congestion, system instability, system or equipment failure, telecommunication failure, power failure, banking issues, government acts etc.;
- 5.2.6 any other reasons not imputed to us.
5.3 We shall not be held liable due to any of the following circumstances:
- 5.3.1 you losing your mobile devices, deleting ZooKey applications and wallets without back-up, forgetting Wallet Passwords, Private Keys, Mnemonic Words, Keystores without back-up, which result in the loss of such User’s Tokens;
- 5.3.2 you disclosing your Wallet Passwords, Private Keys, Mnemonic Words, Keystores, or lending or transfering your ZooKey wallets to others, or authorising others to use your mobile devices or ZooKey wallets, or downloading ZooKey applications through unofficial channels, or using ZooKey applications by other insecure means, which result in the loss of your Tokens;
- 5.3.3 you mishandling ZooKey (including but not limited to wrong address, failure of the node servers selected by you) , which results in the loss of Tokens;
- 5.3.4 you being unfamiliar with the lack of knowledge in relation to blockchain technology and your mishandling of ZooKey resulting in loss of your Tokens;
- 5.3.5 ZooKey being unable to copy accurate transaction records due to system delay or blockchain instability etc.;
5.4You undertake the risks and consequences arising or in connection with the following:
- 5.4.1 your transactions when using Third-Party Service;
- 5.4.2 your use of developer mode; and
- 5.4.3 your use of DEX services, which shall be assumed by you, your counterparty and issuers of relevant Smart Contracts.
5.5 You understand that ZooKey is only a management tool for Tokens which is incapable to control the quality, security and legitimacy of the Third-Party Service, or the authenticity and accuracy of their information and their capabilities to fulfill the obligations under the agreements with you. You, at your sole discretion, decide whether to use the Third-Party Service. You understand that such transactions and corresponding contractual relationship are between you and your counterparty, instead of us. We kindly remind you to carefully review the authenticity, legitimacy, and effectiveness of related information provided by Third-Party Service before you decide to use them. In addition, you shall also assume all the risks arising from the transactions between you and any third-party-developed exchanges.
5.6 You acknowledge that ZooKey may provide services to you and your counterparty simultaneously or may have affiliation or other interest relationship with foregoing parties, and you agree to waive any actual or potential conflicts of interests and will not claim against us on such base or burden us with more responsibilities or duty of care.
5.7 We do not warrant that:
- 5.7.1 services provided by us would satisfy all your needs;
- 5.7.2 all techniques, products, services, information or other materials from us will meet your expectations;
- 5.7.3 all the transaction information in digital Tokens markets captured from the third party exchanges are prompt, accurate, complete, and reliable;
- 5.7.4 your counterparties on ZooKey will perform their obligations in the transaction agreements with you timely.
5.8 In any case, our total liability under these Terms of Service shall not exceed the greater of: 0.1 ETH or 100 dollars.
5.9 You are aware that ZooKey is only a tool for you to manage your Tokens and to display transaction information. We do not provide legal, tax or investment advice. You should seek independent advice from professional legal, tax, and investment advisors. In addition, we shall not be liable for any investment loss, data loss etc. during your use of our service.
5.10 You understand that we may change our entry standards, limit the range and ways to provide services for specific users etc. at any time in accordance with applicable laws and regulations.
Any personal data or information which you provide to us is also subject to our privacy policy (“ZooKey Privacy Policy”), which is incorporated by reference into these Terms of Service.
7.1 No Assignment. Subject to these Terms of Service, only you and no other person shall have the right to any claim against us in connection with use of the Services. You shall not assign, trade or transfer, or attempt to assign, trade or transfer, your right to any such claim. Any such assignment or transfer shall be void and shall not impose any obligation or liability on or against us to the assignee or transferee.
7.2 Intellectual Property Rights. ZooKey is an application developed and owned by us. The intellectual property rights of any contents displayed in ZooKey (including these Terms of Service, announcements, articles, videos, audios, images, archives, information, materials, trademarks or logos) are owned by us or the third-party licensors. You can only use the ZooKey applications and its contents for the purpose of holding and managing their Tokens. In particular, without prior written consent (or permit from relevant Open Source License) from us or the third-party licensors, no one shall use, modify, decompile, reproduce, publicly disseminate, alter, distribute, issue or publicly publish the abovementioned applications and contents (including ZooKey OSC). These Terms of Service shall not entitle you to any intellectual property rights, including the rights in relation to the use, for any purpose, of any information, image, user interface, logos, trademarks, trade names, internet domain names or copyright in connection with us or the Services.
7.3 No Waiver. Any failure by us to enforce these Terms of Service or to assert any right(s), claim(s) or causes of action against you under these Terms of Service shall not be construed as a waiver of our right to assert any right(s), claim(s) or causes of action against you.
7.4 Entire Agreement. These Terms of Service includes this ZooKey Terms of Service, ZooKey Privacy Policy, and other rules (including contents in the “Support” column) posted by us from time to time. Save for ZooKey Terms of Service, ZooKey Privacy Policy which are incorporated in these Terms of Service, these Terms of Service contains the entire agreement and the understanding between us and supersedes all prior agreements, understandings or arrangements (both oral and written) in relation to the use of ZooKey and the services in connection thereto.
7.5 Taxes
7.5.1 The use of Services shall be exclusive of all taxes that are applicable to, arising from, or in connection to your use of the Services in any jurisdiction (“Payable Tax”).
7.5.2 You shall be responsible for determining any Payable Tax and declaring, withholding, collecting, reporting and remitting the correct amount of Payable Tax to the appropriate tax authorities. You shall be solely liable for all penalties, claims, fines, punishments, or other liabilities arising from the non-fulfilment or non-performance to any extent of any of your obligations in relation to the Payable Tax.
7.5.3 We shall not be responsible for determining any Payable Tax and declaring, withholding, collecting, reporting and remitting the correct amount of Payable Tax to the appropriate tax authorities.
7.6 Resolution of Disputes
We will use our best efforts to resolve any potential disputes through informal, good faith negotiations. If a potential dispute arises, you must contact us by sending an email to zookey.help@gmail.com so that we can attempt to resolve it without resorting to formal dispute resolution. If we aren’t able to reach an informal resolution within ninety days of your email, then you and we both agree to resolve the potential dispute according to the process set forth below.
All disputes arising out of or in connection with this Agreement, or any other acts or omissions for which you may contend that we are liable, including (but not limited to) any claim or controversy as to arbitrability, shall be finally settled under the Rules of Arbitration (“Rules”) of the International Chamber of Commerce by a single arbitrator appointed in accordance with said Rules. No award or procedural order made in the arbitration shall be published. You understand that you are required to resolve all Disputes by final arbitration. The arbitration shall occur in English and will be held in Singapore, unless you and we both agree to hold it elsewhere. Unless we agree otherwise, the arbitrator may not consolidate your claims with those of any other party.
If you are a consumer in the European Union, the foregoing shall be without prejudice to any applicable provisions of mandatory consumer protection law under the laws of your country of residence, to the extent that these offer you more protection in the European Union.
7.7 Severance. If any part of these Terms of Service is rendered void, illegal or unenforceable by any legislation to which it is subject, it shall be rendered void, illegal or unenforceable to that extent and no further and, for the avoidance of doubt, the rest of these Terms of Service shall continue to be valid and in full force and effect.
7.8 Partial Invalidity. The illegality, invalidity or unenforceability of any provision of these Terms of Service under the law of any jurisdiction shall not affect its legality, validity or enforceability under the law of any other jurisdiction nor the legality, validity or enforceability of any other provision.
7.9 Translated versions of these Terms of Service. Translated versions of these Terms of Service (if any) are provided for your convenience, and are not intended to revise the English version of these Terms of Service. If there is any discrepancy between the English version and non-English version of these Terms of Service, the English version shall prevail.
7.10 Contact Information. You may contact us at any time regarding these ZooKey Terms at: zookey.help@gmail.com
8.1 You shall fully understand and conform to the laws, regulations and rules in your jurisdictions which are relevant to the use of the Services.
8.2 During your use of the Services, if you come across any problems, you can contact us through the submission of your feedbacks on ZooKey.
8.3 These Terms of Service are accessible for all users on ZooKey. We encourage you to read these Terms of Service each time you log onto ZooKey.
8.4 As for any issues not covered in this Agreement, you shall comply with the announcements and relevant rules as updated by Company from time to time.
8.5 These Terms of Service shall become effective on April 10, 2024.
ZOOKEY TECHNOLOGY INC.
(Company Registration Number: 240219000025)
